Peer Support Specialist
Position type: Full time (approx. 40 hrs/week)
Location: Greater New Orleans Area
About the Role:
We are seeking a Peer Support Specialist with first-hand knowledge of raising a child with a disability or complex medical need. This role supports families by offering guidance, resources and advocacy as they navigate public service systems.
Key Responsibilities:
● Respond to family and caregiver requests for support and referrals.
● Assist families in identifying needs in education and human services.
● Educate families about their rights and responsibilities.
● Promote leadership and self-advocacy among parents.
● Provide accurate, up-to-date information and resources.
● Document all interactions in Salesforce database.
● Collaborate with professionals across education, early intervention and human services.
● Build and maintain partnerships with key agencies.
● Participate in training and act as a positive brand ambassador.
Preferred Experience:
● With first-hand knowledge as a parent or caregiver of a child with a disability or complex medical need.
● Individuals with disabilities or complex medical needs encouraged to apply.
Knowledge & Skills:
● Familiarity with special education and early intervention systems.
● Understanding of Medicaid waiver services, Flexible Family Funding and related resources.
● Basic knowledge of Medicaid and Social Security systems is a plus.
● Strong organizational, documentation and communication skills.
● Proficiency in Microsoft Office, Google docs, email and calendars.
Education:
● Minimum High school Diploma or equivalent.
