Mobile Messaging Privacy Policy
Effective 04/22/2025
Families Helping Families of Greater New Orleans (“FHF”, “we”, or “us”) operates a mobile messaging program (the “Program”) subject to these Mobile Messaging Terms and Conditions. This Program and our collection and use of your personal information are also governed by our Privacy Policy.
Consent
By voluntarily providing your mobile number and opting into our Program, you consent to receive recurring mobile messages from us, including transactional and promotional content related to our services and advocacy work. Your mobile opt-in is not a condition of any purchase or required service.
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Use Your Data
We use the information you provide to:
- Send informational updates such as program announcements, appointment reminders, event invitations, and advocacy alerts
- Ensure a more accessible and personalized experience for families with disabilities
- Improve our services and communication channels
Data may be shared with service providers only as necessary for the operation of our messaging services (e.g., message delivery platforms), and only under strict confidentiality agreements.
Opt-Out Instructions
You may opt out of the Program at any time by replying with any of the following keywords: STOP, QUIT, END, CANCEL, OPT OUT, or UNSUBSCRIBE. Upon receiving your opt-out request, you may receive a final confirmation message and will no longer receive future messages unless you opt in again.
For support, reply HELP or contact us at info@fhfofgno.org.
Additional Terms
Message and data rates may apply. Message frequency varies but will not exceed 5 messages per month. Participation is voluntary and not required to access our services. We reserve the right to update or discontinue our messaging program at any time.
